Kur-alApp Support
Contact us with any question, issue or request about Kur-alApp.
Contact
| [email protected] | |
| Address | KURAL FİNANSAL TEKNOLOJİLER YAZILIM VE DANIŞMANLIK A.Ş., Üniversiteler Mahallesi, 1597. Cadde, Bilkent Center AVM, No: 3, Door No: 104, Ground Floor, 06800 Bilkent, Çankaya/Ankara, Türkiye |
| Response time | Within 2 business days |
Frequently asked questions
What does Kur-alApp do? Kur-alApp is a price-quotation (tender) platform. You publish a request to buy or sell foreign currency, exchange offices submit competing price offers, and you compare them side by side and pick the best one. Instead of calling around for quotes, the prices come to you.
Does Kur-alApp buy or sell currency? No. Kur-alApp does not trade currency, does not carry out exchange operations and does not set rates. The subject of the platform is price discovery. The exchange itself takes place between you and the exchange office you choose, outside the app.
Does money move through the app? No. Kur-alApp does not process payments and never holds funds or currency. When you accept an offer, both parties are shown the bank details needed to settle; payment and delivery happen outside the app. Status labels such as “awaiting payment” are set by the parties themselves.
Is the app free? Yes, it is currently free for all users, with no in-app purchases and no subscriptions. Subscriptions and a per-transaction commission payable by exchange offices are planned for the future; at least 30 days’ notice will be given before any charges are introduced. See Terms of Use section 8.
Where do the exchange rates come from? From the public daily reference feed of the Central Bank of the Republic of Türkiye (TCMB). Rates are for information only, are not investment advice, and may be delayed.
Why is a national ID number and IBAN required at sign-up? The national ID number is required by Turkish financial regulation to identify the parties to a currency transaction. The IBAN is used only so the counterparty of an accepted transaction can transfer funds to the correct account. Card details are never requested or stored.
I forgot my password. Use the password reset step on the sign-in screen. If that fails, email [email protected] from your registered address.
I am not receiving notifications. Check that notifications are enabled for Kur-alApp in your device settings (iOS: Settings → Kur-alApp → Notifications; Android: Settings → Apps → Kur-alApp → Notifications). With notifications off you will not be alerted about new offers in real time.
How do I delete my account? In the app under Profile → Hesabımı Sil (Delete my account). Full details and the email route: https://kur-al.com.tr/en/account-deletion
How is my data handled? See our Privacy Policy: https://kur-al.com.tr/en/privacy